Privacy Policy

Last updated: October 9, 2025

Mentron Labs (“we,” “our,” “us”) is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or use our services.

Mentron Labs operates within the European Union and complies with the General Data Protection Regulation (GDPR) and related EU privacy laws.

What Data We Collect

Personal identification data (name, email address, organization, phone number)
Account and login information
Payment or billing details when you purchase services
Technical information such as IP address, browser type, and device details
Usage data such as pages visited and resource metrics within our platform

How We Collect Your Data

When you register or create an account
When you complete forms or contact us directly
Automatically through cookies and analytics tools
Via payment processors during transactions

How We Use Your Data

To provide, manage, and improve our GPU cloud services
To process payments and manage billing
To communicate updates, alerts, and support messages
To personalize your experience and ensure secure platform access

How We Store Your Data

We securely store all personal data on EU-based servers in compliance with GDPR and ISO-27001 standards. Encryption, network isolation, and strict access controls protect all sensitive data.

Retention periods:

Account data: while your account remains active
Billing data: at least 7 years (for legal compliance)
Support messages: 12 months of inactivity

After these periods, data is securely deleted or anonymized.

Marketing

We may send you updates about Mentron Labs products and features if you’ve opted in. You can unsubscribe anytime. We do not sell or share your data with third parties for marketing purposes.

Your Data Protection Rights

Under the GDPR, you have the right to:

Access, correct, or delete your personal data
Restrict or object to data processing
Request data portability to another service

We respond to all requests within one month. Contact us using the information below to exercise these rights.

Cookies

Cookies are small text files stored on your device to improve your browsing experience. Mentron Labs uses cookies to keep you signed in, remember preferences, and analyze platform usage.

Types of Cookies We Use

Essential cookies – For login and session functionality.
Performance cookies – To analyze site performance and fix issues.
Preference cookies – To save theme, layout, and language settings.
Analytics cookies – To understand user behavior (e.g., Plausible or Google Analytics).

Managing Cookies

You can disable cookies in your browser settings. Some parts of the site may not function properly without them.

Privacy Policies of Other Websites

Our website may contain links to external sites. This Privacy Policy applies only to mentronlabs.com. Please review external sites’ privacy policies separately.

Changes to This Policy

We regularly update this policy to reflect technical or legal changes. The current version is always available on this page.

Contact Us

If you have questions or wish to exercise your data rights, contact us at:

Mentron Labs GmbH
Vienna, Austria
📧 privacy@mentronlabs.com
🌐 mentronlabs.com

Contacting the Supervisory Authority

If you believe your data protection rights have not been properly addressed, you may contact the Austrian Data Protection Authority (DSB):

Österreichische Datenschutzbehörde (DSB)
Barichgasse 40–42, 1030 Vienna, Austria
📧 dsb@dsb.gv.at
🌐 https://www.dsb.gv.at